Accessibility and Safety

Please make a member of staff aware and they will direct you to the Welfare and Medic Area. We have a dedicated Welfare and Medical area should you feel unwell. 

Whilst at Exhibition London, you must always observe any safety announcements that are made. Anyone throwing objects will be removed from the venue without a refund. Crowd surfing and moshing are strictly prohibited.  Many items are prohibited from being brought to Exhibition. Please observe our Venue Rules for more information on this.

 Yes – if you have any specific reasons for bringing prohibited items into the venue (for example, because you have a dietary or medical condition),  When you arrive, please make security staff aware that you are bringing medical items in with you.

Conditions Of Entry

If you are lucky enough to look under the age of 25, you may be asked to show identification to prove your age to be granted entry to the venue for all shows where age restrictions apply.

For further information on the Challenge 25 policy, please visit www.challenge25.org.

All tickets will be checked and scanned on entry. Searching is a condition of entry to protect your safety and that of other visitors.

All persons entering the venue are also governed by the licence conditions and are liable for searches by security staff.

Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation.

Exhibition operated a no re-entry policy. Once you have left the venue, Re-admittance will not be permitted.

Exhibition operates a strict zero-tolerance drugs policy. Searches will be in operation and this is a condition of entry to the venue.

Any customer concerned over any part of the search will be discussed individually and the process explained by staff. The customer can refuse and leave the venue at any point should they not wish to continue with the search. Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.

We reserve the right to pass your details to the relevant authorities should we consider an offence or criminal act has taken place.

We only accept a valid passport, foreign national ID cards, driving license or home office approved PASS hologram as identification and/or proof of age. If there is a name on your ticket, you must provide valid photographic ID to match this name. Please note that we cannot accept expired or out-of-date forms of ID. If you are not able to provide a valid and in-date form of ID, you may be refused entry to the premises.

No food or drinks can be brought into Exhibition London.

Please note you are NOT permitted to take any of the following items into the venue: illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); chewing gum; bottles; weapons; ammunition; explosives; horns; whistles; drums; fireworks; masks; torches, cameras with a detachable lens; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes).

We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.

Animals, with the exception of guide dogs, are not permitted in the venue.

Events

We’ll have the finalised times displayed on all bars and throughout Exhibition on the day of each event. Please note that set times are always subject to change.

Should there be any changes to an event at the venue (such as opening times or artists), we will endeavour to let you know, usually via the email you used to purchase your ticket with – however, this will be down to the promoter of the event and we ultimately take no responsibility for this.

In the event of a show being cancelled, refunds will be in accordance with the promoter’s T&Cs at their discretion – you will need to contact them and/or your ticket agent.

Once a show sells out at Exhibition, resale systems on Kaboodle will be automatically activated. Please note that we strongly advise against buying or selling tickets for sold-out shows through any platforms other than Kaboodle which is the only authorised resale system.

Resale tickets will appear on Kaboodle ticket pages as and when existing ticket holders decide to list their ticket, so we encourage you to check back on a regular basis if there are none available when you initially look.

All tickets will be checked and scanned on entry. Tickets can either be printed or, in the case of e-tickets, displayed on your mobile.

Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age). If there is a name on your ticket, you must provide valid photographic ID to match this name.

Any fake, invalid or duplicate tickets will be rejected. Please ensure that you purchase your ticket(s) from an authorised ticket agent. Authorised ticket agents vary from show to show – please check with the promoter of the show you’re interested in to see if a particular agent is authorised.

Please email your ticket provider, as this will vary from show to show.

Please contact the ticket agent you purchased from. For Kaboodle’s FAQs, please click here.

Facilities at Exhibition

We have a cloakroom onsite on site that is available at a cost, however we do not allow bags that are larger than A4 size (21cm x 30cm).

Our bars only accept card and contactless payment methods.

Within the designated outside smoking areas, yes. If you are caught smoking anywhere except for the designated outdoor smoking areas, you will be ejected from the venue without a refund.

Please email info@exhibitionlondon.co.uk with “Lost Property” in the subject headline, with a clear description of your lost item, the show at which you misplaced your item, and Log Number if provided. Please allow 72 hours for responses to any Lost Property queries.

You can ask for free drinking water at any of the bars located within the venue.

We have Free Wi-Fi available to within the venue to all guests .

Other

We have a duty phone line during events – the number is 07857 202984. We ask that you send a text first and we will get back to you as quickly as possible.